Terms of Service

Agreement

Phone AI is provided by AGI Applications Inc. (“we”, “us”), 131 Continental Dr, Suite 305, Newark, DE 19713, United States. By using Phone AI you agree to these terms, our Privacy Policy, and the terms of the store you got it from (the Apple App Store or the Shopify App Store). Questions: info+PhoneAI@agiapplications.org.

Eligibility and accounts

You must be legally able to accept these terms, or have a parent's or guardian's permission where the law allows it. Phone AI is not for children under 13. Keep your account secure and your information accurate. If you use Phone AI for a business or install it on a Shopify store, you confirm that you're authorized to act for that business. You're also responsible for the staff you give access to.

The app is licensed to you, not sold. Where it applies, the Apple Standard End User License Agreement also governs the iOS and macOS app. You may not copy, resell, reverse engineer, disrupt or get around the service's access controls, except where the law allows it.

Phone AI app subscriptions

• The purchase screen shows the current local price, billing period, any introductory offer and the renewal terms. Offers depend on eligibility and may change. A trial is free only if the checkout screen says it is free.
• Subscriptions are charged to your Apple account. They renew automatically unless you cancel at least 24 hours before the end of the current period. You can manage or cancel them in your Apple account's subscription settings.
• Deleting the app or your account does not cancel a subscription. Apple handles refunds for App Store purchases under its own policies and your statutory rights.
• The app shows plan allowances, supported regions and included numbers. Your carrier may charge separately, for example for call forwarding.

Phone AI for Shopify: service and billing

Phone AI for Shopify answers your store's inbound customer-support calls and, if you turn it on, chats and talks with shoppers on your website. It can answer questions using your products and policies, verify callers before sharing order details, transfer calls to your team, and record follow-up requests. It does not cancel, refund or change orders. Recording a return, cancellation or refund request does not approve it or carry it out. Your team decides what to do.

• Plan. The Business plan includes one US phone number and an allowance of included minutes for each billing cycle. At launch, it costs $49 USD per month, includes 500 minutes, and charges $0.15 USD for each extra completed minute. The price, trial and terms on Shopify's approval screen are the ones that apply. Shopify handles all charges.
• Trial. Eligible stores get a 7-day free trial with 100 included minutes and no overage charges. Calls stop when you've used the trial minutes, and start again once the paid plan begins.
• Usage limits. Service time adds up across calls during a billing cycle. We charge only for completed overage minutes, so the last partial minute is free. The store owner sets a limit on extra minutes in the app, and it starts at zero. New calls stop when the limit is reached. Lowering the limit doesn't reverse usage that has already happened. We may pause extra calling while there is a problem verifying billing.
• Cancellation. You can cancel from Usage & billing in the app. Shopify's billing rules decide when cancellation takes effect and which charges are still due. Uninstalling disconnects the service. Reinstalling doesn't restore a previous subscription on its own. We don't promise refunds except where the law requires them.

Website assistant. If you turn on the website assistant, you choose what it can do in the app. Chat is included within fair-use limits. Browser voice uses the monthly web-voice minutes you set. Order-related requests it collects are sent to your team for review, and it never changes orders on its own. You're responsible for your team's replies in live chats and for adding the assistant to your theme.

You're responsible for your store's policies, customer-service decisions and fulfillment. Keep your instructions, business hours and transfer destination accurate, and keep another way for customers to reach you.

Phone numbers and call forwarding

Phone numbers are provided so you can use them with an active, eligible plan. They're subject to availability, verification and carrier rules, and you don't own them. A number may be suspended or released if your plan ends, you cancel or uninstall, or you stop meeting the requirements. We can't guarantee that a released number can be recovered.

If you forward an existing line, your carrier controls the forwarding. You're responsible for turning it on and off, and for any carrier charges. Cancelling Phone AI, deleting the app or uninstalling the Shopify app does not turn forwarding off. Turn it off with your carrier before you stop using the service. Forwarding doesn't move your original number to us or cancel your carrier plan.

Responsible use

You're responsible for the calls, messages, campaigns, recordings, content and automated actions you set up. You must:

• tell callers they're speaking with AI where required, and get any consent needed for recording, transcription, automated calls or messages, and use of someone's voice;
• follow the laws on calling, telemarketing, do-not-call lists, privacy and communications;
• connect callers with a person, or pass on their privacy requests, when they ask.

Do not use Phone AI for fraud, harassment, deceptive impersonation, unauthorized voice cloning, unlawful or unsolicited calls or marketing, or collecting payment-card numbers or passwords. Don't disclose customer information without authorization or infringe anyone's rights. Don't evade usage limits or disrupt the service. We may restrict or suspend access to deal with abuse, security threats, non-payment or legal requirements.

AI output

AI can mishear speech, get facts wrong or make things up. Check important summaries, appointments and follow-up requests before you act on them. Don't rely on the assistant for emergency, medical, legal, financial or other professional decisions.

Your content

You keep your rights to the content you give us, including instructions, knowledge, store content and contacts. You give us and our service providers permission to host, send and process it to provide the service. Only provide content and customer information you have the right to use. The assistant may share your knowledge-base content with callers, depending on how you set it up. We handle information as described in our Privacy Policy.

Third-party services and availability

Phone AI relies on third-party telephone, cloud, AI, authentication, payment and integration services, as well as Apple and Shopify. Outages, network conditions, regional restrictions or changes to those services can affect features. Calls may drop, transfers may fail and requests may be delayed. We may change, add or remove features. For paid plans, we'll do this in line with the law and the store's rules. New charges for Shopify stores always need Shopify's approval process.

Disclaimers and limitation of liability

To the extent the law allows, Phone AI is provided “as is” and “as available”. We don't promise that it will run without interruption or that AI output will be free of errors. To the extent the law allows, we aren't liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim is limited to the amount you paid us for the service in the 12 months before the claim. Nothing in these terms limits rights or liabilities that the law doesn't allow us to exclude, including consumer guarantees.

If you use Phone AI for a business, you agree to defend and compensate us for third-party claims that come from your content, your calls or campaigns, or your breach of these terms or the law. This includes claims about missing consent or disclosures.

Ending service

You can stop using Phone AI at any time. To delete your app account, go to Settings → Delete account or contact support. Shopify merchants can uninstall the app from Shopify admin. Cancel subscriptions and turn off carrier forwarding separately. We may suspend or end access if you seriously breach these terms. Obligations that should reasonably continue after termination still apply, including amounts you owe and records we're required to keep.

General

The laws of the State of Delaware, USA, govern these terms, without regard to conflict-of-law rules, except where your local consumer law requires otherwise. We may update these terms. If we make a material change, we'll give notice where required, and the effective date above will change. If a provision can't be enforced, the rest still applies. Apple and Shopify are not parties to these terms and are not responsible for the service.

Contact: info+PhoneAI@agiapplications.org · AGI Applications Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, United States.